hhnd's Privacy Policy

hhnd ("we", "our", "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. When you use our website hhnd.cam, we collect certain information in order to provide you with our services. This privacy policy explains what types of information we collect, why we collect it, how we use it, and what rights you have over your information.

By continuing to use our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

hhnd always places the greatest importance on your privacy. We never sell your personal information to third parties.

1 Information Collection

We may collect the following types of information from you:

• Registration Information: Your name, date of birth, email address, and mobile number when creating an account.
• Identity Verification Information: Details from your national identity card or other government-approved identification to confirm your age and identity.
• Financial Information: Transaction details through bKash, Nagad, Rocket, Upay, or bank transfer.
• Technical Information: IP address, browser type, operating system, and device identifier information.
• Usage Information: Which games you play on the platform, how long you are active, and which sections you spend time in.
• Communication Information: Records of your conversations with our support team.

2 Methods of Information Collection

hhnd collects information in the following ways:

• Directly Provided: When you fill out a registration form, make a deposit request, or contact our support.
• Automatic Collection: Information about browsing behaviour through cookies, web beacons, and log files.
• Payment Processors: When verifying transactions through payment services such as bKash, Nagad, Rocket, and Upay.
• Third-Party Verifiers: From regulatory-approved services for age and identity verification.

3 Purposes of Using Your Information

We use your information for the following purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions — minimum deposit ৳100 and minimum withdrawal ৳500.
• To apply applicable bonuses and promotions, such as the 120% welcome bonus.
• To provide 24/7 customer support in Bengali.
• To enforce responsible gaming policies and ensure the age restriction (21+).
• To maintain security measures against fraud, manipulation, and money laundering.
• To improve platform performance and user experience.
• To meet legal and regulatory obligations.

4 Cookies Policy

hhnd uses cookies and similar technologies to maintain platform functionality. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
• Functionality Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Used to understand which parts of the platform are used most.

You can reject non-essential cookies from your browser settings, though this may limit certain services.

5 Information Disclosure and Sharing

hhnd never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Service Providers: With bKash, Nagad, Rocket, Upay, and banks for transaction processing.
• Technology Partners: Service providers necessary for platform operations, such as cloud hosting.
• Legal Obligations: With relevant authorities as part of a court order or legal process.
• Fraud Prevention: With relevant authorities to assist in investigating unlawful activity.

All third-party partners operate under strict confidentiality agreements and may not use your information beyond the purposes we have directed.

6 Information Security Measures

hhnd uses industry-leading technology to protect your information:

• SSL/TLS Encryption: All data exchanged between our site and servers is encrypted.
• Data Encryption: Stored sensitive information is secured with high-grade encryption algorithms.
• Access Controls: Only authorised staff can access your information for specific necessary purposes.
• Security Audits: Our systems undergo regular security testing.
• Firewall and Monitoring: Round-the-clock network monitoring and firewall protection.

However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but we are unable to guarantee complete security.

7 Data Retention Period

We retain your information for as long as your account is active and as needed to provide our services. In the following circumstances we may retain certain information for an extended period:

• Transaction records retained after account closure to meet legal obligations.
• Information required for fraud investigations or dispute resolution.
• Records kept for a specified period in accordance with regulatory authority guidelines.

After a request to close an account, we will delete your personal information except where legally required to retain it.

8 Your Rights

As an hhnd user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: The right to request restriction of processing of your information in certain circumstances.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a readable format.

To exercise these rights, contact us via live chat or email.

9 Protection of Minors

hhnd is for those aged 21 and above only. We do not intentionally collect any information from minors.

• Age is verified at the time of registration.
• If we become aware that someone under the age of 21 has created an account, the account will be immediately closed and the associated information deleted.
• If a parent suspects their minor child has created an account, please contact us immediately.

10 Changes to the Policy

hhnd may update this privacy policy as needed. For any significant changes:

• A new version will be published on this page and the "Last Updated" date will change.
• Registered users will be notified of significant changes by email.
• Continued use of the platform after changes will be considered as your acceptance of the new policy.

We recommend that you review this policy regularly.

11 International Data Transfers

Although hhnd operates primarily for the Bangladesh market, some data may be processed on servers in other countries due to our technology infrastructure. In such cases:

• We ensure that all international data transfers follow appropriate security measures.
• Third-party partners comply with international data protection standards.
• No compromise is made on the protection of your information.